You care about them.

We care about you.

At elsa.care, our goal is to make sure you loved ones are taken care of — this is why we make sure that our systems are protected with the highest security standards.

Filipino family spending time together
SAFE

Why is elsa.care safe?

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Best-in-class security systems

We follow the strictest security standards to protect your funds. From user authentication to payment verification, we continuously monitor our system activity to shield you.

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Your money is handled by regulated entities

Transfers are securely handled by licensed and regulated entities. You'll be protected by European financial authorities who supervise all payment activities.

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Data protection is our priority

We take data privacy very seriously. All your personal and financial data will be safely stored, anonymized and encrypted. We will never share  data nor sell it to any third parties.

Send money with confidence. We only work with the most rigorous.

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De Nederlandsche Bank - Elsa.care partner
Financial Supervisory Authority
At De Nederlandsche Bank (DNB) we work on trust. After all, you want to be able to trust financial institutions. It means you all rest assured your savings are safe and your insurance claims are paid out. Trust also means you can be confident your savings retain their value. You also want to be sure online payments are smooth and safe.
Onfido - Elsa.care partner
Antimoney Laundering / KYC
Onfido is SOC 2 Type II compliant and ISO 27001 certified. Onfido has been ISO 27001 certified since 2017, and the receipt of SOC 2 Type II report verifies that controls relating to information security, systems availability, and data confidentiality meet the AICPA industry standards.
Currencycloud - Elsa.care partner
Foreign Exchange
Currencycloud takes the security of your data and money very seriously. They are ISO/IEC 27001:2013 compliant and consistently review and enhance the processes and systems to ensure that they remain secure.

Frequently Asked Questions

Is elsa.care safe?

Yes! We work under very strict regulations that make us comply with very high security standards. Our transfers are handled by CurrencyCloud, which is now part of Visa. They are experienced money transfer operators and they handle

How safe is the payment system?

Our payments system is handled by Add On, which is part of Global Payments solutions, one of the largest payment system companies in the world. All payments are then directly sent to your loved one through Currencycloud.

Is my data safe?

Your data is more than safe. We store your data in one of the safest Data Centers in Spain (ESpanix), which counts with the highest security measures possible. You can find more about how we protect your data in our Security guideline.

How can I call the support team and in which cases can I do it?

The elsa.care team is available 24/7 to help you with any concern. You can call, WhatsApp or contact through our Facebook page our support team whenever you need help, especially if think your account has been tampered with. We are available 24/7 to review your case.

How safe is the app?

The app has been built with the safest protocols to protect you at all times. From payment processing to data storage and final payout to your loved one in The Philippines, elsa.care counts with the best possible partners and with the highest security measures all the way through.

Who is elsa.care's regulating authority?

Elsa Care Technologies SL is incorporated and regulated under the laws of Spain. We also operate under the supervision of the Dutch financial authorities (Dutch National Bank). EU standards are some of the toughest to comply with and demand the highest levels of security and privacy.

Any questions?

Get in touch with us on Messanger, Whatsapp or by call.

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