1. How do we protect your personal information
1.1 We are serious about guarding the security of your personal information and use a secure server to store your personal information. All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using Security technology.1.2 As you will know, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data during transmission, and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.1.3 We restrict access of your personal information to those employees of elsa.care who have a business reason for knowing such information. We continuously educate and train our employees about the importance of confidentiality and privacy of customer information. We maintain physical, electronic and procedural safeguards that comply with the relevant laws and regulations to protect your personal information from unauthorised access.
2. Information we may collect from you
4. Uses made of the information
We use your information in the following ways:(a) to carry out our obligations relating to your contract with us and to provide you with the information, products and services;(b) to comply with any applicable legal and/or regulatory requirements;(c) to notify you about changes to our Services;(d) as part of our efforts to keep our Services safe and secure;(e). to administer our Services and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;(f) to improve our Services and to ensure that they are presented in the most effective manner;(g) to measure or understand the effectiveness of advertising we serve and to deliver relevant advertising to you;(h) to allow you to participate in interactive features of our Services, when you choose to do so;(i) to provide you with information about other similar goods and services we offer;(j) to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you; or(k) to combine information we receive from other sources with the information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
5. Disclosure of your information
5.1 We may share your information with selected third parties including:(a) affiliates, business partners, suppliers and sub-contractors for the performance and execution of any contract we enter into with them or you;(b) advertisers and advertising networks solely to select and serve relevant adverts to you and others; and(c) analytics and search engine providers that assist us in the improvement and optimisation of our site; and (d) our group entities or subsidiaries - which can be found by clicking here5.2 We may disclose your personal information to third parties:(d) in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;(e) if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Customer Agreement and other applicable agreements; or to protect the rights, property, or safety of elsa.care, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection;(f) to assist us in conducting or co-operating in investigations of fraud or other illegal activity where we believe it is reasonable and appropriate to do so;(g) to prevent and detect fraud or crime; (h) in response to a subpoena, warrant, court order, or as otherwise required by law; (i) to assess financial and insurance risks;(j) to recover debt or in relation to your insolvency; and(k) to develop customer relationships, services and systems.5.3 We do not have a published list of all of the third parties with whom we share your data with, as this would be heavily dependant on your specific use of our Services. However, if you would like further information about who we have shared your data with, or to be provided with a list specific to You, you can request this by writing to email@example.com.
6. Where we store your personal data
7. Sharing your data outside of the EEA
7.1 In order to provide our Services to you, it is sometimes necessary for us to transfer your data to the third parties outlined in section 5.1 that are based outside of the European Economic Area. In these cases, we ensure that both ourselves and our partners take adequate and appropriate technical, physical and organisational security measures to protect your data. We also ensure we have appropriate contractual protections in place with these third parties.
8. Profiling and Automated Decision Making
8.1 We may use some instances of your data in order customise our Services and the information we provide to you, and to address your needs - such as your country of address and transaction history. For example, we may use information to inform you of new product updates or features that may be useful for you. When we do this, we take all necessary measures to ensure that your privacy and security are protected - and we only use pseudonymised data where ever possible. This activity has no legal effect on you.8.2 As part of being a highly technical and innovative company, we may use Automated Decision Making (ADM) in order to improve your experience, or to help fight financial crime. For example, so that we can provide you with a fast and efficient service, we may use ADM to verify your identity documents, or to confirm the accuracy of the information you have provided to us. None of our ADM processes have a legal effect on you.
9. Your rights
9.1 You have the right to ask us not to contact you for marketing purposes by contacting us at firstname.lastname@example.org You have the right to correct any personal information We hold on you that is inaccurate, incorrect, or out of date.9.3 You have the right to ask us to delete your data when it is no longer necessary, or no longer subject to a legal obligation to which elsa.care is subject to.9.4 You have the right to transfer your personal data between data controllers.9.5 Our Services may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility for them. Please check these policies before you submit any personal data to these websites.
10. Access to information
10.1 Subject to applicable laws, you may have the right to access information we held about you. Your right of access can be exercised in accordance with the relevant data protection legislation.