Frequently Asked Questions

You have questions, we have answers

About elsa

Q.
Where is elsa.care located?
A.

elsa.care is located in Madrid. But you can contact us anytime via email or Facebook and we will contact you as soon as possible.

Q.
What kind of insurance does elsa.care offer?
A.

Currently elsa.care offers two types of insurance, emergency coverages and doctor check-ups (you can check them here).
We will be launching many more really soon. Keep in touch!

Q.
Is elsa.care working with certified insurance partners?
A.

Of course! we work with the best possible suppliers to give you an exceptional service in the Philippines.  
Check our suppliers in the products description.

Insurance

Q.
Can I buy a health insurance for a non family member?
A.

Our plans are made for anyone you love or care about in the Philippines. There's no need for them to be a family member.

Q.
How can my family member activate the healthcare plan services?
A.

They will receive a digital prepaid card with which your loved ones will have access to the more than 1,500  hospitals and clinics available with the prepaid cards.

Q.
Which elsa.care health prepaid card is right for my loved ones?
A.

If you're considering buying a prepaid health card from elsa.care, you can access either an emergency prepaid card, that covers all the emergencies detailed here, or doctor check-ups and dental care with the preventive plan, detailed here.

Other

Q.
How can I save money with elsa.care prepaid insurance cards?
A.

Purchasing a prepaid card for your family members avoids unnecessary fees and unfavourable exchange rates from your monthly money transfers to the Philippines.

Q.
How do I buy a prepaid card from elsa.care?
A.

Once you know elsa.care is right for you and you've picked out a product, you’re ready to proceed! Add the product to the cart and proceed to check-out.